Customer Service

Customer Service

We believe in good old fashioned customer service and for that reason will not expect our customers to have to contact suppliers themselves but will address any issues that arise on their behalf.

One example of our outstanding customer service was the occasion when a member had run out of oil and this was on a day where Lisa happened to have a delivery coming to her, so we diverted her oil delivery to this member, so they could get their heating back on. Lisa’s arrived a few days later!

Part of the service we offer is to organise an automatic reminder that you need to check the domestic oil level that you have remaining in your tank. We do this because we feel responsible for our members and try not to let them run out. When ordering, please indicate how you would like to receive the message and when you think you might want it.

If you have any great stories about my suppliers and the service you have experienced I would love to hear from you. Please email us via the contact page or give us a call on 01476 861884 option 1 or 01258 789987

Likewise it’s really important for us to know when things don’t go so well as we will want to resolve problems as quickly as possible so, again, do not hesitate to get in touch.

What our customers say about My Consortium

Geoffrey – Oil

"Hello - As a new boy I write to report that your oil supplier delivered today as promised, in fact they came and went so quietly that I only knew they had been when I noticed the delivery note in the letterbox!!!  The last delivery I had from Butler, at the beginning of the year, was at 72 point something. Very smooth --- Thank you very much." - Geoffrey
My Consortium - Heating Oil Buying Group
2013-11-22T16:56:44+00:00
"Hello - As a new boy I write to report that your oil supplier delivered today as promised, in fact they came and went so quietly that I only knew they had been when I noticed the delivery note in the letterbox!!!  The last delivery I had from Butler, at the beginning of the year, was at 72 point something. Very smooth --- Thank you very much." - Geoffrey

Monica – General

"Best prices and hassle-free. Easy and economical. Lisa reminds us regularly to check our oil levels and if we need oil, we let her know how and she does the rest. No pressure selling and no obligation to buy if oil not required." - Monica
My Consortium - Heating Oil Buying Group
2013-11-22T17:01:28+00:00
"Best prices and hassle-free. Easy and economical. Lisa reminds us regularly to check our oil levels and if we need oil, we let her know how and she does the rest. No pressure selling and no obligation to buy if oil not required." - Monica

Malise – General

"Being a member of My Consortium not only has the obvious financial benefit of bulk buying but someone else, namely Lisa, does all the work. There are regular reminders to check your oil level and no commitment and it is so simple to be a member." - Malise
My Consortium - Heating Oil Buying Group
2013-11-22T17:02:11+00:00
"Being a member of My Consortium not only has the obvious financial benefit of bulk buying but someone else, namely Lisa, does all the work. There are regular reminders to check your oil level and no commitment and it is so simple to be a member." - Malise

Abi – General

"I live in Dorset and had phoned around locally for oil, getting several prices that all varied a lot. Then I spoke to Lisa at My Consortium who was able to quote much less. I saved about £20. When the supplier rang for payment they were really helpful and the oil arrived when they said it would. It was so easy. I’d definitely use My Consortium again." - Abi.
My Consortium - Heating Oil Buying Group
2013-11-22T17:02:46+00:00
"I live in Dorset and had phoned around locally for oil, getting several prices that all varied a lot. Then I spoke to Lisa at My Consortium who was able to quote much less. I saved about £20. When the supplier rang for payment they were really helpful and the oil arrived when they said it would. It was so easy. I’d definitely use My Consortium again." - Abi.

David Cox – General

" Your development of the use of social media as a marketing and communication platform is excellent. Makes for a more personal relationship and leaves the 'mainstream' suppliers in your wake. Keep up the good work" - David


My Consortium - Heating Oil Buying Group
2013-11-28T14:06:25+00:00
" Your development of the use of social media as a marketing and communication platform is excellent. Makes for a more personal relationship and leaves the 'mainstream' suppliers in your wake. Keep up the good work" - David

Bob

Panic call Wednesday 9am.....delivery Thursday 9am. Thanks for pushing for us. I will try not to let it happen again. We are warm, thank you. Best regards, Bob
My Consortium - Heating Oil Buying Group
2014-06-18T08:44:41+01:00
Panic call Wednesday 9am.....delivery Thursday 9am. Thanks for pushing for us. I will try not to let it happen again. We are warm, thank you. Best regards, Bob
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My Consortium - Heating Oil Buying Group